Women, Identity and India's Call Centre Industry

Women, Identity and India's Call Centre Industry

Author: J.K. Tina Basi

Publisher: Routledge

ISBN: 9781134016358

Category: Business & Economics

Page: 227

View: 329

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This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women’s participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global ‘scapes’ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change.
In the Call Centre of Things
Language: en
Pages: 92
Authors: Duncan Stonehouse
Categories: Biography & Autobiography
Type: BOOK - Published: 2010-01-01 - Publisher: Xlibris Corporation

In the Call Centre of things' is a book packed full of anecdotes and amusing tales about Call Centre life; from Staff Relationships to Embarrassing Errors, Dead Customers to Death Threats from Customers, Bizarre Phone Calls and even more Bizarre People; this book has it all. If you have ever
Developments in the Call Centre Industry
Language: en
Pages: 208
Authors: Julia Connell, John Burgess
Categories: Business & Economics
Type: BOOK - Published: 2006-09-27 - Publisher: Routledge

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible
Women, Identity and India's Call Centre Industry
Language: en
Pages: 227
Authors: J.K. Tina Basi
Categories: Business & Economics
Type: BOOK - Published: 2009-06-02 - Publisher: Routledge

This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call
Edith Ayrton Zangwill's The Call
Language: en
Pages: 320
Authors: Edith Ayrton Zangwill
Categories: Literary Collections
Type: BOOK - Published: 2019-11-14 - Publisher: Bloomsbury Publishing

Edith Ayrton Zangwill's 1924 novel The Call is widely regarded as one of the most important suffrage novels of the early 20th century. Including authoritative notes and commentary throughout, this is the first comprehensive scholarly edition of the novel. The Call tells the story of a young chemist, Ursula Winfield,
The Call Center Handbook
Language: en
Pages: 283
Authors: Keith Dawson
Categories: Technology & Engineering
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im