Lean Six Sigma for Service

Lean Six Sigma for Service

Author: Michael George

Publisher: McGraw Hill Professional

ISBN: 9780071436359

Category: Business & Economics

Page: 300

View: 262

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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Lean Six Sigma for Service
Language: en
Pages: 300
Authors: Michael George
Categories: Business & Economics
Type: BOOK - Published: 2003-07-15 - Publisher: McGraw Hill Professional

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing
Lean Six Sigma in Service
Language: en
Pages: 468
Authors: Sandra L. Furterer
Categories: Technology & Engineering
Type: BOOK - Published: 2016-04-19 - Publisher: CRC Press

In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased
Lean Six Sigma for Service, Chapter 5 - The Value in Conquering Complexity
Language: en
Pages: 29
Authors: Michael George
Categories: Business & Economics
Type: BOOK - Published: 2003-06-24 - Publisher: McGraw Hill Professional

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple
TPS-Lean Six Sigma
Language: en
Pages: 477
Authors: Hubert K. Rampersad, Anwar El-Homsi
Categories: Business & Economics
Type: BOOK - Published: 2007-11-01 - Publisher: IAP

Ee have been deploying Lean Six Sigma in various large and medium size companies for many years and have realized excellent results in most instances. We found that while Lean Six Sigma does a great job addressing the primary concerns of manufacturing and service, we felt that there was something
Lean Six Sigma for Service
Language: en
Pages: 386
Authors: Michael L. George, Sr., Mike George
Categories: Business & Economics
Type: BOOK - Published: 2003-07-15 - Publisher: McGraw Hill Professional

The author of Lean Six Sigma applies the revolutionary "quality" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.