This Is Service Design Doing

This Is Service Design Doing

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

ISBN: 9781491927137

Category: Business & Economics

Page: 568

View: 444

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
This Is Service Design Doing
Language: en
Pages: 568
Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main
Culture and Computing. Design Thinking and Cultural Computing
Language: en
Pages: 492
Authors: Matthias Rauterberg
Categories: Computers
Type: BOOK - Published: 2021-07-03 - Publisher: Springer Nature

The two-volume set LNCS 12794-12795 constitutes the refereed proceedings of the 9th International Conference on Culture and Computing, C&C 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021. The total of 1276 papers and 241 posters included in the 39 HCII
Library Service Design
Language: en
Pages: 156
Authors: Joe J. Marquez, Annie Downey
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2016-07-08 - Publisher: Rowman & Littlefield

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design
Service Design
Language: en
Pages: 29
Authors: Paula Alexandra Gomes da Silva
Categories: Design
Type: BOOK - Published: - Publisher: Imprensa da Universidade de Coimbra / Coimbra University Press

This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces
Fundamentals of Service Systems
Language: en
Pages: 362
Authors: Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt
Categories: Computers
Type: BOOK - Published: 2015-12-12 - Publisher: Springer

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future