When Consumers Complain

When Consumers Complain

Author: Arthur Best

Publisher: New York : Columbia University Press

ISBN: UCAL:B4395683

Category: Social Science

Page: 232

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Surveys obstacles to consumer complaints, assesses the effectiveness of third party negotiation, and discusses the workings of the small claims courts
When Consumers Complain
Language: en
Pages: 232
Authors: Arthur Best, Giovanni Rebora, Albert Sonnenfeld
Categories: Social Science
Type: BOOK - Published: 1981 - Publisher: New York : Columbia University Press

Surveys obstacles to consumer complaints, assesses the effectiveness of third party negotiation, and discusses the workings of the small claims courts
When Consumers Complain
Language: en
Pages: 232
Authors: Arthur Best
Categories: Social Science
Type: BOOK - Published: 1986-06-01 - Publisher:

Surveys obstacles to consumer complaints, assesses the effectiveness of third party negotiation, and discusses the workings of the small claims courts
Satisfaction: A Behavioral Perspective on the Consumer
Language: en
Pages: 544
Authors: Richard L. Oliver
Categories: Business & Economics
Type: BOOK - Published: 2014-12-18 - Publisher: Routledge

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver
CB
Language: en
Pages: 400
Authors: Barry J. Babin, Eric Harris
Categories: Business & Economics
Type: BOOK - Published: 2017-01-27 - Publisher: Cengage Learning

4LTR Press solutions give students the option to choose the format that best suits their learning preferences. This option is perfect for those students who focus on the textbook as their main course resource. Important Notice: Media content referenced within the product description or the product text may not be
Consumer Behavior
Language: en
Pages: 560
Authors: Wayne D. Hoyer, Deborah J. MacInnis, Rik Pieters
Categories: Business & Economics
Type: BOOK - Published: 2012-08-10 - Publisher: Cengage Learning

CONSUMER BEHAVIOR combines a foundation in key concepts from marketing, psychology, sociology, and anthropology with a highly practical focus on real-world applications for today's business environment. The new edition of this popular, pioneering text incorporates the latest cutting-edge research and current business practices, including extensive coverage of social media influences,